This Customer Agreement ("Agreement") is a contract between you and StoreB2B.com ("StoreB2B") and applies to your purchase of StoreB2B.com's products and to your use of the StoreB2B.com's "drop shipment" and ecommerce services (collectively the "Service") available through www.storeb2b.com. If you do not agree to be bound by the terms and conditions of this Agreement, you will not be permitted to make any purchases.

You must read, agree with, and accept all of the terms and conditions contained in this Agreement before you may become a customer of StoreB2B.

In this Agreement, "you" or "your" means any person or entity using the Service ("Customers"). Unless otherwise stated, "StoreB2B," "we" or "our" will refer collectively to StoreB2B.com

Unless otherwise specified, all references to a "bank" in this Agreement include savings associations and credit unions, and all references to a "credit card" include American Express, Discover, Visa - and Master Card-branded debit cards.


1. Your status as a Customer. To become our customer, you must be a registered member with StoreB2B.com in order to use our Services; you must first register on our web site and agree to pay a non refundable monthly fee of $29.99 per month. Your credit card will be charged monthly. You are not under contract for the monthly fee of $29.99 and may cancel at any time without a refund for your membership privileges. StoreB2B reserves the right to offer promotions and upon expiration of any promotion, if cancellation request is not received, your credit card will be charged $29.99 non-refundable monthly membership fee. Your cancellation of the membership must be received in writing, either via Ticket on our web site or by mail 1 day in advance of next billing cycle and acknowledgement received back. In case of non-payment your store account will be suspended in 5 days after the payment due date. If your account is not resolved in 14 days after the suspension date your store will be closed and all of your store data will be erased from our databases.
You must also agree to each and every condition in this Agreement:

2. Our status as your Drop-Shipper and Ecommerce Service provider. As your drop-shipper, i.e. a company which ships your sales directly to end-users, we perform a valuable service, which involves, however, a higher degree of risk. Since we ship to third parties based on your orders, it is impossible for us to retrieve the shipped products in case of fraud. Therefore, we will not provide our Services to you unless you make assurances and guarantees contained below.

3. Eligibility. Our Services are only available to persons that can form legally binding contracts under applicable law. Without limiting the foregoing, our Service is not available to minors (under 18), persons who are suspended from our Service, or to persons who present an unacceptable level of credit risk.

4. Identity Authentication. In order to reduce online fraud StoreB2B has the right to request a photocopy of your Driver's License and a photocopy of the front of your Credit Card in order to verify your identity. You authorize StoreB2B, directly or through third parties, to make any inquiries we consider necessary to validate your registration and verify your identity. This may include ordering a credit report and performing other credit checks or verifying the information you provide against third party databases. However, because user verification on the Internet is difficult, StoreB2B cannot and does not guarantee any user's identity.

5. Purchase Order/Login and password protection/Indemnification/.

(a) Any purchase of a product or Service can be made only after you log in into your "User Account" using your user name and password. You are responsible for the use and protection of user name and password.

(b) You understand and agree that all risk associated with unauthorized use of your log in and password are solely yours and agree to hold StoreB2B harmless and free of any claims, liabilities, demands for reimbursement, credit card charge-backs, or causes of action relating to such unauthorized use.


6. Delivery according to the instructions. Generally, you make purchases that must be delivered to a third person (your customer). You hereby agree to waive any claim, objection, or a credit card chargeback based on the assertion that you did not receive the order or that the order is not in your dominion or control.

7. a) Prepayment. StoreB2B retains the right, at any time and for any reason, to request, at their discretion, that the member provides a prepayment for order(s) in the form of bank transfer, direct deposit, money order or cashier's check. If the prepayment is done in the form of bank transfer or cash direct deposit a credit is applied to the account within 1 business day. (Both of these methods must be performed by an authorized bank teller) If the prepayment is done in the form of a money order or cashier's check it will take 7 to 11 business days for funds to clear and credit be applied to the account.

b) Prepayment Refund.
StoreB2B Liability. If StoreB2B fails to fulfill their obligations, meaning that StoreB2B is unable to send out merchandise in 5 business days after the funds have cleared and the order is canceled, StoreB2B will issue a refund for the prepayment in the form of a company check that will be sent to the member via Overnight service. In order to receive a refund in the form of a company check the Member must contact StoreB2B and make such a request, otherwise an automatic store credit will be issued in the exact amount of the prepayment. The member has a time limit of 30 days from clearing date to request a refund of the funds.
Member Liability. If a member requests a refund of the prepayment for any reason other than specified in the "StoreB2B Liability" section, a refund will be issued in the form of a company check for the total amount of the prepayment less a processing fee of $30.00. A check will be sent out in 3 to 5 business days from the date a request is made. The member has a time limit of 30 days from clearing date to request a refund of the funds.

8. Free Domain Name. A domain name selected from the list of available domains, and labeled in the software as "system source", at the time of sign up is available to Customer's use during the lifetime of their account. After the termination of Customer services the domain name lease expires and Customer has no rights to the domain name. The domain name remains in posession of the Company. Customer may contact Company to ask for domain name buy out options. If the domain name sale price is agreed upon by both Customer and the Company the domain name will be trasnfered to Customer's posession after required payment is provided. A domain name that is labeled in the system as "Store Owner Source" belongs to the Customer and Company has no rights or claims to that domain name. 9. Legal Disputes. In the event any dispute arises between you and StoreB2B in relation to this Agreement or any transaction relating thereto, all claims or actions, whether judicial, quasijudicial, or administrative must be made in the Los Angeles County, State of California. You hereby expressly agree to submit to jurisdiction of the appropriate Los Angeles County court. If further agree that any claim or action against StoreB2B may be prosecuted solely and exclusively in the County of Los Angeles, State of California.

10. Attorney Fees. In case of any collection activity, dispute, litigation, claim, or action arising in relation to this Agreement, the prevailing party shall be entitled to compensation of reasonable attorney fees and costs of enforcement.

11. General.

(a) This Agreement is governed by and interpreted under the laws of the state of California.

(b) If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

(c) Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

(d) Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.

(e) This Agreement set forth the entire understanding between Customer and StoreB2B with respect to the subject matter hereof.



RETURN POLICY

We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.  

Exception Section - Items Not Covered Under this return policy:

TVs: If the item is defective the customer will need to contact the Manufacturer directly.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

Gaming (includes Brand New consoles and games for all different types of systems):  All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item.  If the item is defective customer will need to contact Manufacturer.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.  

Personal Care Items: If the item is defective the customer will need to contact the Manufacturer directly.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

Items may be returned only with prior authorization.  

All shipping and handling fees are non-refundable with an exception where StoreB2B has made an error by shipping and incorrect item to the customer.  In this case, Member must contact StoreB2B to obtain a return label or request a merchandise pick up.  Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable.  StoreB2B must be informed of the receipt of incorrect merchandise within a week of the delivery.  

Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.  

Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee.  The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.  

Defective Items:  A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.  

If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be send to the Member at their expense.  

All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund.  Refunds may take 3 to 5 business days to post back to the credit card.

Return policy on Cell Phones And Cells Phone Accessories

This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product catalogue provided to you (the customer) by StoreB2B For the policy on all other merchandise, please refer to the additional product return policy provided on our www.StoreB2B.com  

Cell Phones Information: GSM vs CDMA and Frequency concerns.  

StoreB2B tries to provide the best quality of support for our members, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones.

Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider.

When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance.

The frequency coverage depends on the area and your service provider.

GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900.

Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies.

850/1900 are US frequencies, and 900/1800 are international frequencies.

The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order.

Phones returned due to frequency issues are subject to approval and a 20% restocking fee.

All phones intended for use with carriers other than GSM networks are marked accordingly.

As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed.

*Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it.

StoreB2B also provides you with certain CDMA and IDEN phone models which work with the provider specified ion the item description.

All phones intended for use with CDMA and IDEN networks are specifically marked.

PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information.

Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at StoreB2B

In the case of a return without prior authorization from StoreB2B: the item in question will either be shipped back to the customer at their expense, or at the customer’s request StoreB2B may elect to accept the item back with a restocking fee of 50% of the total merchandise value.

DOA cell phones: For the return of any Dead On Arrival cell phone StoreB2B must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception.  

All shipping and handling fees are non-refundable with an exception where StoreB2B has made an error by shipping and incorrect item to the customer. In this case, Member must contact StoreB2B to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. StoreB2B must be informed of the receipt of incorrect merchandise within a week of the delivery. In addition the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials.  

Unwanted items will be subject to a restocking fee of 20% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed.  

Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 20% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.  

Please note: The cell phones represented on StoreB2B.com are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient’s expense.   If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be send to the Member at their expense.   All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund.  Refunds may take 3 to 5 business days to post back to the credit card.